Your waste bill has lots of small lines. Here are the six things we look at, and why each one can cost you money.
The six checks
Your bill has lots of small lines. We check each one is in your contract. If it isn't, you shouldn't pay it.
We ask: Is this in your contract?
Big bins cost more to empty. If yours go out half full, a smaller bin could cost you less.
We ask: Is this bin too big?
A lift is when your bin gets emptied. You should only pay for the ones that really happened.
We ask: Did every lift happen?
Some collectors charge extra if the wrong things go in a bin. You should always get proof, like a photo.
We ask: Where is the proof?
Some deals go up every year. We check each rise is one your contract really allows.
We ask: Is this rise allowed?
Many deals roll over on their own. We find your notice date, so you get to choose what happens next.
We ask: When can you leave?
Waste Bill
Example only
Service charge
Every month
General waste bin
1100 litre
Collections
Lifts this quarter
Extra charge
Wrong items in bin
Price change
Yearly rise
Contract end
Rolls over on its own
We ask: Is this in your contract?
We ask: Is this bin too big?
We ask: Did every lift happen?
We ask: Where is the proof?
We ask: Is this rise allowed?
We ask: When can you leave?
What you get
Within 48 hours. Plain English. No jargon.
What's wrong, and what we'll do about it.
If there is one, we show you. You choose.
Your first check is free. Send your bill, or let us call you and go through it together.